FAQ

These are our most frequently asked questions. If your question was not answered please contact customer service at cryptorehq@gmail.com and someone will get back to you within 2 business days.

 

Q: What material is used for t-shirts?

Tees are made of 100% combed cotton with a single jersey, 180GSM bio-washed material that gives it a soft & silky fabric finish.

 

Q: Do you ship international orders?

Currently, we don’t ship internationally but we promise to bring you our products across the oceans soon enough.

 

Q: How long does it take to deliver an order?

We will take 5-8 working days to deliver orders. If your order is finished on a Saturday, Sunday, or a public holiday, it will be dispatched on the following working day.

In case of any unusual event which delays your order or any issue with the courier service, you will receive an update from us.

Please note that due to the prevailing situation (lockdown and restrictions) processing timelines are anywhere between 9-10 days. We are trying our best to get your orders to you ASAP. Thank you for understanding!

Q: I bymistakely placed my order by mistake, what should I fo?

 please email us at cryptorehq@gmail.com or DM us on Twitter.and we'll try our best to do so!

 

Q: I entered the incorrect address, what do I do?

A: We recommend always double-checking your shipping and order information prior to processing payment. We understand that accidents happen and are happy to correct your address if your order hasn’t shipped yet. You can email our customer service team at cryptorehq@gmail.com. Please include your full name, email, and order number for easy reference.

 

Q: It has been an extended period of time since my order has shipped and I still haven't received it, what do I do?

A: If you think your package is lost, you can email our customer service team with your full name, email, and order number at cryptorehq@gmail.com.

Q: Can I return/cancel?

 Once you have placed your order, there are no cancellations

 

Q: How can I order custom merch?

For custom images on unofficial merch, please email us at cryptorehq@gmail.com or DM us on Twitter.

 

Any question?

You can contact us through our contact page! We will be happy to assist you.